Removing geographical boundaries
Online shoppers may find that a particular foreign, online shopping site does not provide a shipping service to their country. Swift Forward is a parcel forwarding solution that allows a local parcel distributor to receive parcels at a virtual address in a foreign country for on-forwarding and final delivery to the shoppers’ home address.
Swift Forward allows both the 3PL as well as the local logistics company to manage the entire life cycle of a package from the moment it is received at the foreign virtual address to the minute it is delivered to the customer’s desired address.
Swift Forward owes its success to:
Seamless API integration between the foreign 3PL and the local distributor
An easy-to-use CRM system allowing for the printing of labels for over-labelling, issuing of documentation for customs purposes, and managing the mailbags and dispatch process.
Full traceability of a parcel’s journey, including easy-to-use reconciliation
Increased customer service by allowing customers to perform all necessary functions online, where they can:
Declare item contents for customs purposes
Receive emails and/or SMSes on the status of their packages
Pay all due fees including any customs fees, taxes and on-forwarding charges
Request alternative delivery methods such as delivery to a parcel locker station, to the nearest distributor’s outlet or to their home address
We look forward to learning how we can partner with you to achieve innovative Digital Transformation journeys for your organisation.
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