Retail

Swift Retail is our flagship retail counter automation software - a single platform capable of feeding into the many diverse systems at the counter. It offers access to whole new revenue streams within postal services, financial services, bill payments and expanded retail operations within a single touch point.

Having to access many different systems over the counter is a daily occurrence for agents working at the post office. This is due to the myriad of different services, postal and non-postal, which are typically offered to a diverse client set. Such a setup brings a variety of day-to-day operational challenges, from reconciliation of cash across all different services, to inefficient and poorly administered stamps and stock. Knowing your customer, and being able to react swiftly by rolling out new services within minutes is a must in today’s dynamic market.

Swift Retail, through a single platform delivers a number of benefits:

• Customers get one receipt for all the products and services they buy in a single visit to the postal counter.
• Cash management is greatly improved since all cash movements and payments are handled through one application.
• Transactions from all services are posted in real-time, to a single repository allowing for rich, consolidated management reporting.
• One single CRM with seamless functionality and integration between services (such as PO Boxes, bulk mailing, Business Reply, Postage Paid, etc..) requiring customer information, facilitating compliance and collection of any outstanding dues.

The design philosophy behind Swift was to create an end-to-end, feature-rich and user-friendly solution that runs on standard PC hardware and that is highly tolerant to frequent interruptions in the WAN connection between the organisation’s regional and central offices.